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Frecuently Asked Questions

Bagsandgo’s luggage delivery and collection service involves transporting your suitcases to and from various locations, such as hotels, apartments, airports, and ports, providing convenience and eliminating the burden of carrying your belongings with you.

You can book our luggage delivery and collection service in advance through our website or by contacting our team directly. You just need to provide the details of your reservation and the pick-up and delivery locations.

The prices for the luggage delivery and collection service vary depending on the type of transfer and the locations involved. We recommend checking our website or contacting us for a personalized quote.

Luggage delivery and collection at hotels with Bagsandgo is simple. Just provide your reservation information and the hotel address, and our team will pick up or deliver your luggage at the hotel reception at the agreed time.

Yes, you can send your luggage to any address with Bagsandgo, whether it’s a hotel, apartment, private residence, or any other specific location. Just make sure to provide the complete and accurate address when making your reservation.

The size and weight restrictions may vary depending on the type of transfer and location. We recommend checking our luggage policies or contacting us for specific information on applicable restrictions.

Yes, you can leave multiple pieces of luggage to be picked up at different addresses with Bagsandgo. You just need to specify the pick-up and delivery addresses for each piece of luggage when making your reservation.

You can cancel or modify your luggage delivery and collection reservation by contacting our customer service team. We recommend doing so as far in advance as possible to avoid any additional charges.

Yes, your luggage is insured during delivery and collection with Bagsandgo. We are committed to ensuring the safety and protection of your belongings at all times.

If you experience any issues with the delivery or collection of your luggage, we recommend contacting our customer service team immediately so that we can resolve any inconvenience quickly and efficiently.

If you experience any issues with the delivery or collection of your luggage, such as non-delivery to the specified address, luggage damage, or other related problems, we recommend that you contact our customer service team immediately so that we can resolve any inconvenience quickly and efficiently. Our team is available to assist you in resolving any issues you may encounter during the luggage delivery and collection process.

The luggage delivery and collection hours may vary depending on the location and type of service. We recommend checking our operating hours or contacting us for specific information about available schedules.

Yes, we offer luggage delivery and collection service at airports and ports. We have specific meeting points at these locations to facilitate the delivery and collection of your belongings.

You can find Bagsandgo meeting points at airports and ports by checking our website and social media channels or by contacting our customer service team. We will provide you with all the necessary information to locate our meeting points.

At Barcelona “El Prat” Airport, our meeting point is located at Terminal 1 for luggage collection or delivery, and at Terminal 2B for luggage delivery.

As for the ports of Barcelona, we will be available at all cruise terminals, including Moll Adossat and the World Trade Center, to assist with your luggage delivery and collection needs.

If your luggage has not been picked up on time, we recommend contacting our customer service team to inform us about the situation. We will do our best to resolve the issue and ensure the timely delivery of your luggage. If you need immediate assistance, you can contact our collection team at [contact phone number]. We will be available to assist you at any time.

In addition to luggage delivery and collection service, Bagsandgo offers Early Check-In, Check-Out at destination, Lost & Found management, luggage storage in lockers, and luggage transfers for groups.